Stock video glitching when sent to someone

Forum|Forum|2 years ago
August 29, 2023
4 replies
259 views

I am working on a video for a client, they have sent me multiple adobe stock clips to use for this project, but one of them seems to be corrupt on my end only. The video has this weird glitching troughout, but it's only happening for me and not the client? (This is also before importing it into any editing software)

Asset Quality

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WendellaBee

Adobe Employee

Hi @sama99069679,

I've downloaded the file and don't see any issue. Since the client isn't seeing the issue It may be a driver or system issue on your end I'm sorry to say.

S

sama99069679Author

Participant

@WendellaBee the asset ID is The asset ID is 238687660

S

sama99069679Author

Participant

The asset ID is 238687660

WendellaBee

Adobe Employee

@sama99069679 Could you share the asset ID of the Adobe Stock file? The ID is in the default file name.