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Participant
December 12, 2016
Answered

Stock won't load in Safari - just a white page

  • December 12, 2016
  • 2 replies
  • 5548 views

This seems to a be a common problem, but I'm not finding a solution that's working for me.  Here's what I've tried:

Confirmed UTF-8

Cleared the browser history

Deleted website data

Turned off extensions

Disabled plugins

Deselected Safari in the iCloud preferences
Confirmed local time settings are correct

Restarted the browser after all the above.

When I navigate to: https://stock.adobe.com/  the site loads as a white page - not text, no images, nothing but white.

Stock loads just fine in Firefox

Using:

Safari Version 10.0.1 (12602.2.14.0.7)

OS Sierra 10.12.1 (16B2555)

Any ideas?  Has anyone found a reliable solution for this problem?

Thanks!

    Correct answer fashionrisk1

    I found a fix, which takes functionality away from the OS....but -

    An update to OS Sierra was the ability to sync desktop and documents to document folders to iCloud Drive, I had this turned on.

    When I turned it off (and restarted Safari), I was able to access the stock.adobe website and get more than a blank page.

    2 replies

    Participant
    January 31, 2017

    This is one of the errors that I get.

    https://as.ftcdn.net/r/v1/js/216ff13b29038ea09587aab7ef34d80929a1e663/all_ssl.min.js

    Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “as.ftcdn.net” which could put your information at risk.

    WendellaBee
    Adobe Employee
    Adobe Employee
    March 2, 2017

    Hi BC,

    We have found some workarounds to your white page issue on the Adobe Stock website. Please review: White page when visiting Adobe Stock for more information.

    EBQ

    fashionrisk1AuthorCorrect answer
    Participant
    December 12, 2016

    I found a fix, which takes functionality away from the OS....but -

    An update to OS Sierra was the ability to sync desktop and documents to document folders to iCloud Drive, I had this turned on.

    When I turned it off (and restarted Safari), I was able to access the stock.adobe website and get more than a blank page.

    WendellaBee
    Adobe Employee
    Adobe Employee
    December 12, 2016

    Hi Paul,

    Thank you for this information. I will pass it on to the engineering team.

    EBQ

    samhopes
    Participant
    December 15, 2016

    Hi EBQ,

    I am also having this problem. I have used it on the same laptop before using safari but now I just get the white page when I try to view the images I've uploaded to try and sell. Also, whenever I search for anything on the website (no search terms get results, even basic ones such as "boat") I just get the page saying sorry nothing found!