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M
moa66474894
Participant
March 14, 2018
Answered

stop mij abonement

  • March 14, 2018
  • 2 replies
  • 650 views

Geachte,

Er wordt een maandelijkse bedrag van 36.29 euro van mijn card afgeschreven maar dat is een misverstand en ik wil dat er een einde komt aan deze transactie ik heb geen betalend product gekozen ik heb een free versie en ik ben geen bedrijf.

Graag deze betalingen stopzetten en eventuweel de reeds afgehaalde bedragen terug te storten aub.

<removed by moderator>

Met vriendelijke groeten,

azzagari

Verzonden vanuit Mail<https://go.microsoft.com/fwlink/?LinkId=550986> voor Windows 10

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Mo Azzagari,

    We apologize for the inconvenience caused to you. I tried to pull up your account details from the Adobe ID shared in the forums, but I couldn't find any transaction record. It is possible that you might have another Adobe ID for which you are getting charged. Please share that with me in a private message so that I can further look into the issue.

    Regards

    Twarita

    2 replies

    G
    gedeelde
    Participant
    April 19, 2018

    Dear Twarita,

    My Id <Removed by the moderator>

    I have been trying to stop my adobe Stock subscription for several months now. would you like to help me with this

    Kind regards,

    Hans Habets

    Sheena Kaul
    Sheena Kaul
    Legend
    April 19, 2018

    Hi Hans,

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 14, 2018

    Hi Mo Azzagari,

    We apologize for the inconvenience caused to you. I tried to pull up your account details from the Adobe ID shared in the forums, but I couldn't find any transaction record. It is possible that you might have another Adobe ID for which you are getting charged. Please share that with me in a private message so that I can further look into the issue.

    Regards

    Twarita

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