Student Stock Credits Missing

Forum|Forum|5 years ago
January 15, 2021
1 reply
488 views

Anyone else having the issue of having 0 student stock credits available? I tried going through my school's tech support but they were no help, and I'm not able to chat with an Abobe rep because they tell me I need to speak to my school's tech support! Gah so frustrating! I literally am not able to license anything-not even the free stock content. Help 😞

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Correct answer WendellaBee

Hi @NicholeWeaver,

I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company.

If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

WendellaBeeCorrect answer

Adobe Employee

Hi @NicholeWeaver,

I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company.

If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.