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NicholeWeaver
Participant
Jan 15, 2021 11:38 PM UTC
Answered

Student Stock Credits Missing

Anyone else having the issue of having 0 student stock credits available? I tried going through my school's tech support but they were no help, and I'm not able to chat with an Abobe rep because they tell me I need to speak to my school's tech support! Gah so frustrating! I literally am not able to license anything-not even the free stock content. Help 😞 

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Jan 16, 2021 1:49 AM UTC

Hi @NicholeWeaver,

I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company.

 

If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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3 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Jan 16, 2021 1:49 AM UTC

Hi @NicholeWeaver,

I'm sorry you are having trouble. My first thought is are you seeing your name on the Adobe Stock website or the name of your school? You should see the name of your school. You may need to sign out and sign back in again. You will see a prompt for Personal and Company. Choose company.

 

If you still don't see your quota for Adobe Stock licenses after doing the above then please contact our customer care team here: https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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NicholeWeaverAuthor
Participant
Jan 16, 2021 3:31 AM UTC

Thanks for getting back to me. I tried signing out and back in again and still the same result. 

I am under the "student stock" profile (see upper right corner of the following screengrabs):

I tried messaging adobe customer support using the link you provided and received the same result as well (bottom right):

 

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WendellaBee
WendellaBee
Inspiring
Jan 19, 2021 5:47 PM UTC

Since this is an enterprise account your school administration will need to remedy the issue.

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