Subscribed and paid for 16 images on 5th March, used 6 and my subscription is now expired???

Question

I am self employed and trying to get website traffic, I subscribed on 5th March for 16 adobe images, so far I have licensed 7, although of the the last two one isn't the correct format and the other has failed to download in a format I can use or that wordpress or my computer can recognise.

I checked my account and I was surprised to see my account has expired, after only 3 months and not even half way through my allowance? This is really frustrating as I was not aware of a time scale for this subscription, the nearly £100 was a big investment for me and I had planned to use the images as I slowly build up my website with key word rich blogs and I really thought that I had at least one year to use the images.

Can someone please help?

Sheena Kaul · Accepted Answer

Thank you!Unfortunately it hasn't resolved the issue with image 192481619, which I am unable to open (I checked with other images that I have already purchased from adobe and they still work).This is the nearest that I can get to a screenshot (apologies)Hi Derval,You are opening the file with the Preview app which does not support the .ai file format. .ai files are generally viewed in the Adobe Illustrator application.As per Twarita's reply in the post above, you are supposed to change the file format to .jpeg in order to use this file.Also, the screenshot requested is for the Stock account page where you're unable to use your credits as they are already active within your account.Let me know if you still face issues.Regards,Sheena

twaritar3263062 · Answer

Hi Derval,We apologize for the inconvenience caused to you. I have just checked your account details and there seems to be an issue with your account and that is the reason you are unable to use the remaining assets. Let me get this checked from the concerned team. I would update you as soon as I hear from them. Appreciate your patience.Also, when you say the last two files which you have downloaded are not in the correct format, can you please share the file IDs with us and request you to share more information on your requirement (as to what you are looking to achieve)?Regards,Twarita

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded