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mihaib68108144
mihaib68108144
Participant
June 10, 2017
Answered

Subscribtion apparently canceled

  • June 10, 2017
  • 1 reply
  • 315 views

Hello everyone

I have a problem with my Adobe Stock subscription. A while ago, I wanted to cancel the subscription, but as I was about to do it I received an offer to keep my subscription and get 60 free days. I accepted this offer and carried on with licensing images. At that time I had about 14 credits which have since all disappeared. In the past few weeks I haven't really used the platform so I was surprised to see my credits gone, as well as my subscription. I wanted to license an image today and I was forced to resubscribe, with no 60 days free, which were suppose to start at about this time.

Where could the problem be and who could I contact in order to solve this? And more importantly how? I have failed to see a single e-mail address for customer support.

Thanks in advance!

Bogdan 

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Bogdan

    It appears that you cancelled the subscription on 7th May and received a refund.  When a Stock subscription is cancelled you forfeit any unused credits.

    For support options - click here

    Thanks

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    June 12, 2017

    Hi Bogdan

    It appears that you cancelled the subscription on 7th May and received a refund.  When a Stock subscription is cancelled you forfeit any unused credits.

    For support options - click here

    Thanks

    Bev

      mihaib68108144
      mihaib68108144Author
      Participant
      June 12, 2017

      Thanks Beverley! My bank does confirm that the refund was made. However, I was under the impression that I didn't go through with the cancellation (I received that offer with 60 free days) and was expecting to find the credits.

      Beverley Gray
      Beverley Gray
      Inspiring
      June 12, 2017

      Sorry for any confusion caused.  Our records show that the cancellation was accepted.

      Kind regards

      Bev

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