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laurenb46771886
laurenb46771886
Participant
Nov 29, 2017 1:09 PM UTC
Answered

SUBSCRIPTION

Good afternoon,

I have a question regarding the subscription for the 40 files (at 79,99€/month)

They say you can cancel your subscription during the first month for free - but can you download files anyway if you cancel your subsicrption ?

How does it work ?

Thanks

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Nov 29, 2017 1:17 PM UTC

Hi there

If you cancel during the first free month, the service will continue until the end of the first month's billing cycle.  This means you can license images during this period and continue to use them afterwards.

Please check the FAQ and subscription terms for more details:

Common Questions about plans, purchasing, and availability, Adobe Stock

Legal subscription terms | Adobe

Thanks

Bev

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3 replies

laurenb46771886
laurenb46771886Author
Participant
Jan 2, 2018 10:15 PM UTC

Hi Bev,

Thank you for your help !

I forgot to cancel the subscription (before dec 30) since I was on holidays ....

I just did it .

Do you think i will have to pay the entire month ?

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twaritar3263062
twaritar3263062
Participating Frequently
Jan 2, 2018 11:05 PM UTC

Hi Lauren,

Since you have forgot to cancel your Stock subscription before the billing date you may go ahead and contact our support team Support FAQ: How can I contact Adobe for support? for the refund request.

If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Nov 29, 2017 1:17 PM UTC

Hi there

If you cancel during the first free month, the service will continue until the end of the first month's billing cycle.  This means you can license images during this period and continue to use them afterwards.

Please check the FAQ and subscription terms for more details:

Common Questions about plans, purchasing, and availability, Adobe Stock

Legal subscription terms | Adobe

Thanks

Bev

Translate
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