Subscription

Hi, I did a trial for Adobe Illustrator and have canceled it. But I didn't know how and why I need to pay and cannot cancel Adobe Stock when I didn't even try to subscribe or use it? Could anyone explain to me please? Thank you!

By @jacklyn3472342753ii

You ticked the "30-day-free Adobe Stock" option when you took the Illustrator trial. If you are still into the first 14 days of your paid subscription, go to https://account.adobe.com/plans and click "manage plan" on the stock plan. Cancel, and you will be refunded. 

If the system wants to charge an early termination fee, then you are after the initial 14 days. If you did not use your subscription, you need to contact Adobe customer service and negotiate to get a cancel without the early termination fee and eventually to get a refund. (do not accept any additional offer instead of the cancel)

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

If after the initial questions you can't connect to a support agent, type "agent" to get transferred to a human.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.