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Iosif Kampourakis
Participant
March 4, 2022
Answered

Subscription cancelation

Hello, i had canceled subscription from the first day but it kept charging me and now it states i ll lose 86 euros also for early cancelation! Please check about it and find me a solution

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WendellaBee
WendellaBeeCorrect answer
Inspiring
March 7, 2022

If you had purchased an Adobe Stock subscription and cancelled it there would still be a record of the subscription even if it was cancelled. I see no record of there being an Adobe Stock subsciption under the email address you are using here on the forums. Please contact customer care for further assistance: https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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4 replies

WendellaBee
WendellaBee
Inspiring
March 4, 2022

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

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Iosif KampourakisAuthor
Participant
March 5, 2022

Hello yes you can't probably see any plan now because i canceled it. I was afraid waiting more because i saw it charged me 3 months in a row and i hadn't noticed... It said that it will charge me more than 80 euros more which i really find crazy because i had canceled it from day 1. But for some reason it didn't worked. I hope someone finds a solution it's a lot money 

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WendellaBee
WendellaBeeCorrect answer
Inspiring
March 7, 2022

If you had purchased an Adobe Stock subscription and cancelled it there would still be a record of the subscription even if it was cancelled. I see no record of there being an Adobe Stock subsciption under the email address you are using here on the forums. Please contact customer care for further assistance: https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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