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georged74476759
Participant
May 30, 2017
Answered

Subscription payment rejected

  • May 30, 2017
  • 1 reply
  • 270 views

Good day

I have made several attempts to pay for the $29.99 month deal and it comes up with 'We're sorry, but a system error occurred, if you do not receives a payment confirmation email in the next few minutes, please try again or contact customer services.'

I received no email so tried again, same thing and I sent a message to message@adobe.com and got

Delivery has failed to these recipients or groups:

message@adobe.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

The following organization rejected your message: BLUPR02MB193.namprd02.prod.outlook.com.

I have sent request for Tech support, but had no reply.

Please can someone help me as I have been trying to buy this since Friday 26th May 2017

Regards

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Beverley Gray

    Hi there

    Sorry to hear you've had issues.

    It might be worth clearing your cookies/cache and then try again, or use a different browser.  If you still have issues, please contact our sales team - Adobe | ADOBE SALES - EMEA

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    May 30, 2017

    Hi there

    Sorry to hear you've had issues.

    It might be worth clearing your cookies/cache and then try again, or use a different browser.  If you still have issues, please contact our sales team - Adobe | ADOBE SALES - EMEA

    Kind regards

    Bev

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