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georged74476759
Participant
May 30, 2017
Answered

Subscription payment rejected

  • May 30, 2017
  • 1 reply
  • 265 views

Good day

I have made several attempts to pay for the $29.99 month deal and it comes up with 'We're sorry, but a system error occurred, if you do not receives a payment confirmation email in the next few minutes, please try again or contact customer services.'

I received no email so tried again, same thing and I sent a message to message@adobe.com and got

Delivery has failed to these recipients or groups:

message@adobe.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

The following organization rejected your message: BLUPR02MB193.namprd02.prod.outlook.com.

I have sent request for Tech support, but had no reply.

Please can someone help me as I have been trying to buy this since Friday 26th May 2017

Regards

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Sorry to hear you've had issues.

    It might be worth clearing your cookies/cache and then try again, or use a different browser.  If you still have issues, please contact our sales team - Adobe | ADOBE SALES - EMEA

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    May 30, 2017

    Hi there

    Sorry to hear you've had issues.

    It might be worth clearing your cookies/cache and then try again, or use a different browser.  If you still have issues, please contact our sales team - Adobe | ADOBE SALES - EMEA

    Kind regards

    Bev

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