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Participant
September 13, 2023
Answered

subscription problem

  • September 13, 2023
  • 1 reply
  • 239 views

On August 29, we had 8 credits, on August 30, our subscription should be renewed and we should receive 40 new credits (we received the invoice on August 30). But that didn't happen? What happened?

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Correct answer WendellaBee

Your quota renewed on the 28th and all quota was consumed. As mentioned in your other thread the loss of quota was due to licensing an asset for 200 plan credits.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
September 14, 2023

Your quota renewed on the 28th and all quota was consumed. As mentioned in your other thread the loss of quota was due to licensing an asset for 200 plan credits.