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Eric Botta
Participant
August 3, 2020
Question

Subscription quota gone, how do I recover?

  • August 3, 2020
  • 2 replies
  • 512 views

Hi, I've been paying Adobe Stock for more than a year every month to have 10 resources on my profile, but recently I only see 20 resources? How is it possible? How do I get my (over) 100 resources?

Thank you

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
August 3, 2020

Hello Eric,

There are a few reasons why you might lose your subscription quota.

  • You used your quota and this is what you have left.
  • Your quota expires 1 year after it has been granted and you hit your expiration date.
  • Your subscription lapsed due to missed payments.

To find out information on the status of your subscription it would be best for you contact our customer care team. https://helpx.adobe.com/contact.html

    E
    Eric BottaAuthor
    Participant
    August 3, 2020

    Thanks for your answer.
    Maybe the year has expired, can't you restore them? I spent almost 400 francs ..

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 6, 2020

    100 assets don't disappear as that. In Augustr this year, you will loose the 10 assets that have been allocated in August last year, if you did not use them. You always use the oldest assets first. So if 100 assets disapear all together and you did not use the credits for acquiring licenses, it can only be that the subscription lapsed due to missing payements.

     

    As EBQ suggested, the only one who may help you to find out on your subscription status (appart from yourself by visiting https://account.adobe.com while being logged-in) is the customer care: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    ABAMBO | Hard- and Software Engineer | Photographer
      T
      Test Screen Name
      Legend
      August 3, 2020

      You mean you have not been using your credits? They don't last forever. 

        E
        Eric BottaAuthor
        Participant
        August 3, 2020

        No, I didn't use all the credits, I didn't need all those, but I had signed up for a subscription and I couldn't cancel it without paying the penalty.

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