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Participant
April 12, 2025
Question

Subscription Trap

  • April 12, 2025
  • 2 replies
  • 124 views

I only subscribed to Adobe Lightroom, and the system also subscribed to Adobe Stock. I cancelled the subscription during the trial period, but I didn't realize that the system also secretly subscribed to Stock, so I didn't cancel it. Now I am being charged. I feel very disgusted.

2 replies

Abambo
Community Expert
Community Expert
April 14, 2025
quote

, but I didn't realize that the system also secretly subscribed to Stock, so I didn't cancel it. Now I am being charged. I feel very disgusted.


By @perfect_operator5773

You did tick the "30 day free stock trial" when you took your Lightroom trial. It's not exactly a secret, as you need to tick it explicitly. Check the e-mails that Adobe sent to you.

 

Do as @Jill_C suggested.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
April 12, 2025

The "system" doesn't secretly subscribe you to another product. You had to take a positive action, clicking on an accept button to engage in the subscription, and you would have received a confirmation email. If you have just received the first charge for this unintentional subscription, you can contact Adobe support and try to negotiate a penalty free cancellation. 

Jill C., Forum Volunteer