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Tina27449310t93y
Participant
April 17, 2023
Answered

Suddenly being charged for Adobe Stock 10 assets a month

  • April 17, 2023
  • 2 replies
  • 477 views

So I paid on December 1 or 2 after, presumably my trial was over, and I believe I canceled the plan because it's not showing up in my Adobe plans. I even checked my statements to see if I was charged after that month and I didn't anything. It was until today that I suddenly saw I was charged. Does anyone have this problem and can someone please help me with this? I don't know if I canceled the plan or not.

This topic has been closed for replies.
Correct answer WendellaBee

I don't see any active stock subscription associated with the Adobe ID you are using here on the forums. You can confirm your current subscriptions in account management. https://account.adobe.com. If you require further assistance please search this forum "customer care" as it has been posted here multiple times.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 19, 2023

If you cancelled the plan, you got a confirmation e-mail. As a matter of a fact, you also got a confirmation, when you did take the plan.

ABAMBO | Hard- and Software Engineer | Photographer
WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 18, 2023

I don't see any active stock subscription associated with the Adobe ID you are using here on the forums. You can confirm your current subscriptions in account management. https://account.adobe.com. If you require further assistance please search this forum "customer care" as it has been posted here multiple times.

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