Skip to main content
anna stinar46382587
Participant
Jan 29, 2018 7:41 PM UTC
Answered

suscription

I want to end my suscription but it seems impossible

      This topic is closed to new replies. Start a new post to keep the conversation going.
      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      Jan 29, 2018 8:09 PM UTC

      Hi Anna,

      Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

      I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

      In case you have any additional questions, feel free to update this thread so that we can assist you.

      Regards

      Twarita

      View reply

      1 reply

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      Jan 29, 2018 8:09 PM UTC

      Hi Anna,

      Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

      I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

      In case you have any additional questions, feel free to update this thread so that we can assist you.

      Regards

      Twarita

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices