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anna stinar46382587
Participant
January 29, 2018
Answered

suscription

  • January 29, 2018
  • 1 reply
  • 227 views

I want to end my suscription but it seems impossible

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    Correct answer twaritar3263062

    Hi Anna,

    Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you have any additional questions, feel free to update this thread so that we can assist you.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    January 29, 2018

    Hi Anna,

    Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you have any additional questions, feel free to update this thread so that we can assist you.

    Regards

    Twarita

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