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anna stinar46382587
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January 29, 2018
Answered

suscription

  • January 29, 2018
  • 1 reply
  • 217 views

I want to end my suscription but it seems impossible

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Anna,

    Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you have any additional questions, feel free to update this thread so that we can assist you.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    January 29, 2018

    Hi Anna,

    Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you had purchased Adobe Stock 3 pictures per month (monthly) plan on 8th July 2017. Currently, it seems that there is a payment issue on your account and that is the reason your account is in a suspended state.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you have any additional questions, feel free to update this thread so that we can assist you.

    Regards

    Twarita

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