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Daniel26841174k4a1
Participant
October 28, 2022
Question

System Error - Cannot License Image

  • October 28, 2022
  • 1 reply
  • 194 views

I have exactly the same issue. I can't download this image: https://stock.adobe.com/se/images/map-use-ai-artificial-intelligence-algorithms-to-determine-what-individuals-want-to-see-when-gps-location-service-are-turned-on-and-the-maps-app-is-opened-popups-that-can-direct-the-user-to-landmark/251190281?prev_url=detail 

Please help solve this urgently!

Based in Sweden where Adobe's "customer support" is a joke (= bot chat or a series of old school voice phone button selections where the final answer is "sorry we don't offer phone support for that Adobe product".

If someone solves my issue here, I'd be really surprised... 

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 28, 2022

Hi @Daniel26841174k4a1,

I'm sorry you are having difficulties. This error occurs for a variety of reasons. Using your Adobe ID I was able to determine why this is happening in your particular case. An old stock subscription wasn't properly closed on our end and it was causing this error. I've cleared the issue. If you clear your browser history and sign in again you will be able to download the file. Do let me know if this is not the case!

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