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Participating Frequently
October 24, 2018
Answered

Team account access?

  • October 24, 2018
  • 1 reply
  • 474 views

How long does it take to get access to download images with a Team account? Our team account payment was processed last week but we are still unable to download images using the team account license. We still have to pay for each image individually without benefit of the team account access we are paying for.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi DF,

    I see from the Adobe ID that you use on the forums that your team administrator has not assigned anyone to the Adobe Stock Team subscription. Please contact your administrator to complete this step. Whomever is assigned to the Stock subscription will need to confirm the invitation by clicking on the link in the email message inviting that user to the seat.

    Please let us know if you require further assistance.

    EBQ

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    October 24, 2018

    Hi DF,

    I see from the Adobe ID that you use on the forums that your team administrator has not assigned anyone to the Adobe Stock Team subscription. Please contact your administrator to complete this step. Whomever is assigned to the Stock subscription will need to confirm the invitation by clicking on the link in the email message inviting that user to the seat.

    Please let us know if you require further assistance.

    EBQ