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alkan_augure
alkan_augure
Participant
Jan 10, 2019 4:24 PM UTC
Answered

The downloaded .ai for id 74322527 do not match the preview

Hello,

I just buy the file id 74322527 and the corresponding .ai file has no rapport with the preview and the thumbnail.

https://stock.adobe.com/fr/images/business-infographic/74322527​

Also I didn't find anywhere on adobe stock to report such problem.

May a person from adobe see this ?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 10, 2019 4:50 PM UTC

    Hi Alexandre,

    We apologize for the inconvenience caused to you.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

    View reply

    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jan 11, 2019 3:32 PM UTC

    Alexandre,

    Please check your email for more details.

    Regards,

    Twarita

    Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 10, 2019 4:52 PM UTC

    It's ok. You can report here.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 10, 2019 4:50 PM UTC

    Hi Alexandre,

    We apologize for the inconvenience caused to you.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

    Translate
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