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tomaszm39732216
tomaszm39732216
Participant
November 25, 2018
Answered

The huge cost of cancellation of my Adobe stock one-year subscription

  • November 25, 2018
  • 1 reply
  • 313 views

Hi,

in July this year I needed some photos, before I used the "Fotolia" service
I chose the annual plan badly instead of the monthly plan, I do not need more photos and when I want to cancel my yearly plan I have to pay 127.93 euros in penalties or pay without sense 36.89 per month until July 2019!
Can we do something about it ? Please help me
greetings
Tomas

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Tomasz,

    Sorry to hear that you are facing issues with Adobe Stock services.

    When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    You may reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests and to check if an exception can be made in this scenario.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 27, 2018

    Hi Tomasz,

    Sorry to hear that you are facing issues with Adobe Stock services.

    When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    You may reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests and to check if an exception can be made in this scenario.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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