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Participant
August 26, 2026

The link for asset 2019265884 is broken / missing, how do I get my credit back?

  • August 26, 2026
  • 2 replies
  • 15 views

I downloaded the file, illustrator says the link is missing / broken. 

    2 replies

    Community Manager
    August 27, 2026

    Hello ​@Molly5CF8, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Abambo
    Community Expert
    Community Expert
    August 26, 2026

    Indeed, the asset has an issue and should never have been included in the database. ​@Contributor1 ?

     

    Please contact Customer Care via the chat to get a refund of the credit.

    ABAMBO | Hard- and Software Engineer | Photographer