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The Design Penguin
The Design Penguin
Participant
October 13, 2021
Question

There appears to be an issue with this image 291925185

  • October 13, 2021
  • 1 reply
  • 376 views

Hi

 

When I open the image in illustrator the file is all broken up and not like the fluid water colour like on the website. Could I return it so I can get an alternative image?

 

Thanks

Karen

This topic has been closed for replies.

1 reply

C
Community Manager
Contributor1Community Manager
Community Manager
October 13, 2021

Hello, below is what I see when I tried it:


Can you provide a screenshot of the problem?

The Design Penguin
The Design PenguinAuthor
Participant
October 14, 2021

this iwhat i see when I open in illustrator

C
Community Manager
Contributor1Community Manager
Community Manager
October 14, 2021

I've not been able to reproduce this so far. For troubleshooting could you check if you have the latest version of Illustrator? Also, possibly try deleting the asset and using the re-download for free option from our site and see if that fixes the issue.

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