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daphner97050507
daphner97050507
Participant
January 3, 2020
Answered

This mockup says 'customize' but it isn't customizable

  • January 3, 2020
  • 2 replies
  • 636 views

hi guys,

 

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

This topic has been closed for replies.
Correct answer Abambo

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
January 3, 2020

Hi there, 

As mentioned earlier a Jpeg is not customizable. Feel free to update the thread and let us know if you need an extra license for the same. 

 

Thanks 

Kanika 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 3, 2020

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.
ABAMBO | Hard- and Software Engineer | Photographer
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