This mockup says 'customize' but it isn't customizable

Question

hi guys,

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

Abambo · Accepted Answer

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

The only solutions for you are:

Contact customer service and ask for a replacement credit or
Wait for a friendly Adobe employee to pass by and grant the replacement credit.

Kanikas · Answer

Hi there, As mentioned earlier a Jpeg is not customizable. Feel free to update the thread and let us know if you need an extra license for the same.  Thanks Kanika

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