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philipj74510413
Participating Frequently
Nov 30, 2018 12:47 PM UTC
Answered

Tiny image downloaded

I licensed an image just now. When I download it, it's 1.46cm wide. Unuseably small. Does anyone know why this might be?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 3, 2018 5:47 PM UTC

    As I said, we do not want the image now. We had to choose another one instead.

    What I am asking for is a refund of the credit. You have a simple choice:

    1. Refiund the credit and keep a customer happy

    2. Refuse to refund and annoy a customer

    This conversation has gone on long enough. Do whatever you think is appropriate. If you think 2 is the wise move, I can only say, it is time to sell Adobe stock!

    regards

    Philip


    Philip,

    Please check your private message for more details.

    Regards,

    Twarita

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    13 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 30, 2018 1:18 PM UTC

    Hi Philip,

    Sorry for the trouble it has caused to you.

    Could you please share the file ID you are referring to so that we can further assist you?

    Regards,

    Twarita

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    philipj74510413Author
    Participating Frequently
    Nov 30, 2018 4:37 PM UTC

    Hi Twarita

    Its is:

    AdobeStock_158894430

    Philip

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 30, 2018 6:34 PM UTC

    Philip,

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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