I licensed a stock images that states it has a transparent background, but when I open them in jpeg the backgrounds are not transparent --- they are checkered. Is there a simple solution that I am missing.
Item is offered as a JPEG and that is what I downloaded it as. I do not have illustrator software and other JPegs i have downloaded have transparent backgrounds and work fine.
By @Prestige Marketing
JPEG does not support transparency. PNG, TIFF and other formats do. The asset is unusable as a JPEG file. You should contact Adobe customer care for a refund of the asset credit, if you can't get the file working as an Illustrator file. All vector files are offered also as JPEG files, but it does not make sense for some files, where transparency is needed.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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