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maggiem64412198
Participant
Jul 19, 2017 6:55 PM UTC
Answered

Trouble Uploading Purchased Image to Mailchimp

Hello,

I recently purchased a photo that I would like up upload to Mailchimp so that I can use the image for our company e-newsletter. The photo is a JPEG, not an AI file. I tried to upload it and I receive a "Failed to upload" message and it also says "Undefined."

I have not had this issue with other images that are not from Adobe Stock so I assume there may be some sort of Adobe security issue with the image.

Any help would be greatly appreciated.

Thanks

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    maggiem64412198Correct answer
    Participant
    Jul 20, 2017 1:49 PM UTC

    Hi-

    I think we resolved the issue.

    Thank you,

    Maggie

    View reply

    7 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 19, 2017 7:00 PM UTC

    Hi Maggie,

    Have you tried to upload the image via a different browser or by connecting to a different network?

    Regards,

    Twarita

    Translate
    maggiem64412198AuthorCorrect answer
    Participant
    Jul 20, 2017 1:49 PM UTC

    Hi-

    I think we resolved the issue.

    Thank you,

    Maggie

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 20, 2017 1:53 PM UTC

    I am glad that your issue got resolved. Let me know if you have any additional query.

    Regards,

    Twarita

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