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hajimson
hajimson
Participant
October 15, 2018
Answered

Trouble with adding payment mothod

  • October 15, 2018
  • 1 reply
  • 339 views

My card got blocked and I couldn't pay adobe stock fee.

I want to add it again but i get an error adding the card.

Despite errors, Adobe kept charging me 1€ every time i tried to add my card (8€ total).

Can i get refund for that?

And i still can't add my card for payment. Tried PayPal, error as well.

Thanks.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi there,

    I've checked your account and subscription details. I see that you're updating your card information and we're charging you the 1EUR authorization charge which gets credited to the account once the authorization is successful.

    But in your case, there seems to be an issue with your card as we're not able to process the 1 EUR authorization charge as well.

    I'd request you to kindly contact your bank and get the card information checked.

    You may also Contact Customer Care for more details.

    Regards,

    Sheena

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    October 15, 2018

    Hi P.P.,

    What is the error exactly?

    EBQ

    hajimson
    hajimsonAuthor
    Participant
    October 15, 2018

    Tried again, lost 1€.

    My error is in Polish but it says that during processing my data error occured and wants me to try again later or use another browser.

    Changing browser doesn't work.

    UPDATE:

    It took 29,99€ adobe stock fee - via PayPal

    So it seems that payments work, but due to an errors, I can't set payment method properly. And it keeps charging me for 1€.

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    October 15, 2018

    Hi there,

    I've checked your account and subscription details. I see that you're updating your card information and we're charging you the 1EUR authorization charge which gets credited to the account once the authorization is successful.

    But in your case, there seems to be an issue with your card as we're not able to process the 1 EUR authorization charge as well.

    I'd request you to kindly contact your bank and get the card information checked.

    You may also Contact Customer Care for more details.

    Regards,

    Sheena

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