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robinp10413979
Participant
September 23, 2018
Answered

Trying to cancel adobe stock

  • September 23, 2018
  • 1 reply
  • 258 views

I see a lot of others have had this issue--I let the 30-day trial deadline for my adobe stock membership slip and that was my fault, and as such I'm okay with paying the $29.99 for another month, but more than that is not going to fit in the budget, and there's no option to cancel anywhere on the manage plans page.

Please tell me this is not part of a "you're stuck in a year contract" membership deal, because that's pretty underhanded if so.  I've never seen any other subscription model handled this way.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Robin,

    I understand your concern here with the subscription plan.

    Since you're not able to see the cancel button within your account page, please Contact Customer Care for the cancellation request.

    Also, please see Adobe Subscription and Cancellation Terms | Adobe to know more about the policies with the subscription cancellation.

    Let me know if you face difficulties reaching the support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    September 24, 2018

    Hi Robin,

    I understand your concern here with the subscription plan.

    Since you're not able to see the cancel button within your account page, please Contact Customer Care for the cancellation request.

    Also, please see Adobe Subscription and Cancellation Terms | Adobe to know more about the policies with the subscription cancellation.

    Let me know if you face difficulties reaching the support.

    Regards,

    Sheena

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