Skip to main content
acaciabooth
Participant
September 16, 2018
Answered

Trying to cancel membership and it will not allow me cancel.

  • September 16, 2018
  • 1 reply
  • 261 views

Tech support and chat closed. In my profile when I try to cancel it says retry and tried many times.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Acacia,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you have signed up Adobe Stock-750 images per month plan on 17 Jul 2018.

    If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership to understand the workflow of the cancellation.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face any trouble, feel free to update this thread.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    September 17, 2018

    Hi Acacia,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you have signed up Adobe Stock-750 images per month plan on 17 Jul 2018.

    If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership to understand the workflow of the cancellation.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face any trouble, feel free to update this thread.

    Regards,

    Twarita