Trying to Downgrade Adobe Stock

Question

I am trying to downgrade my Adobe Stock product from the £39.99 per month (25 credits) to the £19.99 per month (10 credits) version. I am on an annual paid monthly contract and I can't find when the renewal date is.

As a result if I cancel now, I loose the 100 credits I have and then also have to pay approx £200 to cancel.

I still want the product, just a smaller version.

Please advise the process as the sales telephone line keeps you on hold forever.

Abambo · Answer

If you downgrade, you will lose your accumulated unused stock credits. But, if my memory is correct, you do not need to pay early termination fees.

If you are in trouble with the procedure as described in @Jill_C's post, you should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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