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Aaron_M__Fitzwater
Participant
Mar 6, 2018 12:42 AM UTC
Answered

Trying to License Photos (Already Have Plan) Stuck in A Loop

I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.

What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 4:26 PM UTC

    Hi Aaron,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

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    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 4:26 PM UTC

    Hi Aaron,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 6, 2018 3:24 PM UTC

    Hi Aaron,

    I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you were able to purchase a Stock asset on 5th of March 2018.

    Can you please be a little more specific about the issues that you are facing related to your Stock subscription?

    Regards

    Twarita

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