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jackiem62233401
Participant
Jun 5, 2018 7:44 PM UTC
Answered

Trying to purchase a Template Motion Graphic

Hello

i have been trying to purchase a motion graphic template and i wont allow me at all. I have tried paypal and my 2 bank cards. The file number of the template is FILE #: 176555198

Thanks

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 11, 2018 4:40 PM UTC

    Hi Jackie,

    I checked your account details and the charge for the on-demand purchase for the Motion Graphic template is getting declined due the reason mentioned as above in the post by Twarita. Request you to check with PayPal regarding the issue.

    Regards,

    Sheena

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 5, 2018 9:11 PM UTC

    Hi Jackie,

    Sorry to hear that.

    After looking into your account I noticed that we have been trying to charge you for the subscription but the payment has been getting declined, reason- authorization failed. Request you to check with PayPal regarding the issue, once fixed we will go ahead and help you with the purchase of Motion graphics template.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    jackiem62233401Author
    Participant
    Jun 11, 2018 2:43 PM UTC

    Do you know which subscription? Both premier pro and Photoshop came out on the 1st June successfully.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 11, 2018 4:40 PM UTC

    Hi Jackie,

    I checked your account details and the charge for the on-demand purchase for the Motion Graphic template is getting declined due the reason mentioned as above in the post by Twarita. Request you to check with PayPal regarding the issue.

    Regards,

    Sheena

    Translate
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