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sophiac31875456
Participant
Mar 28, 2017 9:12 PM UTC
Answered

trying to upgrade

Hi, i am trying to update to creative cloud, purchased only photoshop and stock photos by accident

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    John T Smith
    John T SmithCorrect answer
    Community Expert
    Mar 28, 2017 9:56 PM UTC

    I think you need to contact Adobe to cancel what you have and buy what you want

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Mar 29, 2017 2:39 PM UTC

    Moving to Adobe Stock​

    Hi Sophia,

    Are you referring to the scenario where you have accidentally licensed a stock image?

    Please see Stock FAQ: How to license an image with Adobe Stock?

    Let me know if that helps!

    Regards,

    Sheena

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    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    Mar 28, 2017 9:56 PM UTC

    I think you need to contact Adobe to cancel what you have and buy what you want

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Translate
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