Turn back purchase after canceling

Hello, a few months ago I had canceled a purchase in Adobestock because of a costumer of mine had canceled my services too.

I paid the cancelation, but I have returned with the job and I need to re-validate my accout. I would like to know how to do that.

Thanks.

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Correct answer twaritar3263062

Hi there,

It is not possible to use the cancellation penalty as a part of the payment for the new plan.

Regards

Twarita

Participating Frequently

Hi Tuiavii,

You may go ahead and contact our support team Support FAQ: How can I contact Adobe for support? for queries related to your previous subscription.

Also, you may purchase a new subscription from the Adobe Stock plans page Adobe Stock pricing and membership plan | Adobe Stock as the previous subscription has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Participant

Hello. Thanks.

Can I use the payment already made (cancellation penalty) as part of the payment for the new plan?

Participating Frequently

Hi there,

It is not possible to use the cancellation penalty as a part of the payment for the new plan.

Regards

Twarita

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