Skip to main content
tkr_tui
tkr_tui
Participant
Jan 2, 2018 2:06 PM UTC
Answered

Turn back purchase after canceling

Hello, a few months ago I had canceled a purchase in Adobestock because of a costumer of mine had canceled my services too.

I paid the cancelation, but I have returned with the job and I need to re-validate my accout. I would like to know how to do that.

Thanks.

This topic is closed to new replies. Start a new post to keep the conversation going.
twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jan 2, 2018 5:48 PM UTC

Hi there,

It is not possible to use the cancellation penalty as a part of the payment for the new plan.

Regards

Twarita

View reply

3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Jan 2, 2018 2:36 PM UTC

Hi Tuiavii,

You may go ahead and contact our support team Support FAQ: How can I contact Adobe for support?  for queries related to your previous subscription.

Also, you may purchase a new subscription from the Adobe Stock plans page Adobe Stock pricing and membership plan | Adobe Stock as the previous subscription has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Translate
tkr_tui
tkr_tuiAuthor
Participant
Jan 2, 2018 5:42 PM UTC

Hello. Thanks.

Can I use the payment already made (cancellation penalty) as part of the payment for the new plan?

Translate
twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jan 2, 2018 5:48 PM UTC

Hi there,

It is not possible to use the cancellation penalty as a part of the payment for the new plan.

Regards

Twarita

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices