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Participant
Jun 10, 2021 2:30 AM UTC
Answered

Unable to access account

I'm subscribed to receive 10 free Adobe Stock images, but I entered the wrong email and couldn't verify my identity and access. How can I fix it?

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Abambo
AbamboCorrect answer
Community Expert
Jun 10, 2021 6:55 AM UTC

Contact Adobe customer care. They can fix it for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Jun 10, 2021 6:55 AM UTC

Contact Adobe customer care. They can fix it for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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ABAMBO | Hard- and Software Engineer | Photographer