Unable to Access or Download Image (Code: 1276440376)

Hello,

I’m unable to access or download the image with the following product code from my account:
Product Code: 1276440376

However, the same image can be opened from another account. I would like to purchase and download this image using my own account.
Could you please help me understand why this issue is occurring and how I can resolve it?

Thank you,
Batuhan Bartu Bebek