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Dyrck Diggler
Participant
October 4, 2018
Answered

Unable to buy extended license from Adobe Stock

  • October 4, 2018
  • 1 reply
  • 685 views

I am trying to buy an Extended License for an image from Adobe Stock. I am logged in and an admin for my Adobe Creative Cloud Team. When I try and download the extended licence version I get a message saying "we are unable to approve your transaction at this time". I have checked that my company debit card details are correct and up to date.

For some reason Adobe wants to give me 10 standard images free, and using that I have been able to download the image so that I can prepare the document for my client. But I have the wrong license because Adobe won't take my money!

Considering Adobe have been encouraging me to use their stock library for months now I would have thought they would have figured out a way to allow me to pay them. I have never had a problem with Shutterstock or iStockphoto.

How do I buy the extended license?

    This topic has been closed for replies.
    Correct answer Beverley Gray

    I'm sorry that you're having issues with this.  Please contact our support team for further assistance - Contact Customer Care

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley Gray
    Inspiring
    October 4, 2018

    Hi there

    It appears that payment is being attempted on an expired credit card.

    On your Adobe account page, please check under My plans for 'Stock - on demand', and update the payment details there.

    You should then be able to purchase an Extended license.

    Let us know if you still have issues.

    Thanks

    Bev

    D
    Dyrck DigglerAuthor
    Participant
    October 4, 2018

    And there was me thinking that there was only one place that Adobe needed my debit card details.

    Now, when updating my card details I get 'An error occurred. We’ve encountered an error processing your information. Try submitting again, or use a different web browser.' No clue as to what the error is.

    I'm using Safari on a Mac and don't want or have another browser. My debit card works everywhere else why not here?

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    October 4, 2018

    I'm sorry that you're having issues with this.  Please contact our support team for further assistance - Contact Customer Care

    Kind regards

    Bev

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