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K
koalakidz
Participant
March 11, 2018
Answered

Unable to buy images from Adobe Stock

  • March 11, 2018
  • 1 reply
  • 2042 views

I am unable to buy images from Adobe Stock. My credit card details were out of date, so I updated the details. But every time I try to buy an image, I get the following message:

"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

I've tried 2 different credit cards, and two different browsers. Tried clearing the cache and cookies. Still cannot buy images.

Any suggestions?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Richard,

    Sorry to hear that.

    I did go through your account details and noticed that you made a purchase on 11 th March 2018.

    If this is not the purchase you were mentioning above, please let me know so that I can assist you further.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 12, 2018

    Hi Richard,

    Sorry to hear that.

    I did go through your account details and noticed that you made a purchase on 11 th March 2018.

    If this is not the purchase you were mentioning above, please let me know so that I can assist you further.

    Regards

    Twarita

    K
    koalakidzAuthor
    Participant
    March 12, 2018

    Hi Twarita,

    After I posted the question, I tried one more time to buy a file, and it worked. I'd been clicking on the shopping cart icon, and this kept giving me the system error response. This must have occurred 10 times. On the last occasion, I clicked the drop down box, and then clicked 'Download' and it worked.

    Is this a common problem?

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    March 12, 2018

    Richard,

    I am glad that you were able to make the purchase, however, I have not come across such issue earlier, it might be an intermittent issue.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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