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NoahWard
Participant
April 18, 2023
Question

Unable to cancel free trial

  • April 18, 2023
  • 2 replies
  • 273 views

This is a question for adobe support, whom I can not seem to be able to contact.

 

I am stuck in an infite loop; when i try to cancel my free trial, it tells me that social sign in is not supported for this application and tells me to reset my password. I then reset my password, and it gives me the same message and prompts me to reset my password. I have also tried changing my email in my account settings with the same results. My Adobe account is linked to my Google account.

 

I noticed that there is a link to contact customer support included in the reset password emails, but when I click on it I get a 404 page. The customer support page via the Adobe website is not helpful; my issue is not listed and there is no option to contact a human being that I could find.

 

If anyone has experienced and resolved this issue, any advice would be greatly appreciated.

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 18, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Tacafy大尉
Tacafy大尉
Legend
April 18, 2023

Hello.
As long as you do not know your Adobe ID password, you will need to contact customer support to cancel.

https://helpx.adobe.com/contact.html
Go to , click the speech bubble in the bottom right to launch the virtual assistant, and enter "Agent" to negotiate with the operator.

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