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eij43636148
Participant
Dec 30, 2017 1:23 PM UTC
Answered

Unable to cancel my Adobe Stock subscription

Hello.

I've been trying to cancel my Adobe Stock subscription plan, which renews on January 30, 2018. I went into my account, was not able to see the Cancel plan option under the Plans & Products section, nor in the Plan Details page. I've also updated my payment details, but still saw the error message regarding my payment details. If anyone in the community or on staff could help me out with this issue, that would be much appreciated.

Thank you in advance!

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Jan 2, 2018 3:18 PM UTC

Tried the chat, got swopped from agent to another.

This is a nightmare.

I got cut off from the chat waiting for a response.


Hi Rob,

The issue has been resolved!

Regards,

Sheena

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12 replies

twaritar3263062
twaritar3263062
Participating Frequently
Jan 1, 2018 7:04 AM UTC

Hi Evan,

Please contact our support team Contact Customer Care for the cancellation requests.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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SOLO CREATIVE
Participant
Dec 30, 2017 8:35 PM UTC

I have had the same problem tying to cancel efore a payment as I dont want it - now a payment has been taken for someting i have been trying to cancel

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twaritar3263062
twaritar3263062
Participating Frequently
Jan 1, 2018 7:12 AM UTC

Hi Rob,

I have checked your account details and noticed that your subscription has been suspended.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

Regards

Twarita

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SOLO CREATIVE
Participant
Jan 1, 2018 10:16 AM UTC

Hi

Yes it has as I have to cancel the payment as you have already took a payment while I have been trying to work out how to cancel this.

I have been through again and can not still cancel.

I seem to have paid for a further month ( but can not use, but don’t want it).

I would like to cancel and take back the payment you took as you seem to have made it difficult to cancel.

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