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michaelk38900732
Participant
May 9, 2017
Answered

Unable to cancel my trial subscription

  • May 9, 2017
  • 1 reply
  • 261 views

I wanted to try the trial of Adobe Stock. When I check my account to unsubscribe it says the following:

"You'll be able to manage this plan shortly."

I think this is done by intention so people will forget to check later. Is this even legal?

I want to unsubscribe now.

Dear Support I saw in other threads that you can make this option manually available. Please do it.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Kanikas

    Hi Michaelk38900732,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards

    Kanika

    1 reply

    Kanikas
    KanikasCorrect answer
    Legend
    May 9, 2017

    Hi Michaelk38900732,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards

    Kanika

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