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Participant
May 9, 2017
Answered

Unable to cancel my trial subscription

  • May 9, 2017
  • 1 reply
  • 255 views

I wanted to try the trial of Adobe Stock. When I check my account to unsubscribe it says the following:

"You'll be able to manage this plan shortly."

I think this is done by intention so people will forget to check later. Is this even legal?

I want to unsubscribe now.

Dear Support I saw in other threads that you can make this option manually available. Please do it.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Michaelk38900732,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards

    Kanika

    1 reply

    Kanikas
    KanikasCorrect answer
    Legend
    May 9, 2017

    Hi Michaelk38900732,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards

    Kanika