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harshj17794652
Participant
Oct 24, 2018 9:51 PM UTC
Answered

Unable to cancel trial membership!

Hi,


I had taken a trial membership for 'Adobe Stock - 10 assets a month' but didn't use it! Now some annual plan with autorenew has started just recently and I am not able to cancel it as I do not need it right now.!!

Can somebody help?

Thanks

Harsh

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John T Smith
John T SmithCorrect answer
Community Expert
Oct 24, 2018 10:13 PM UTC

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

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5 replies

Anonymous
Jan 7, 2019 10:05 PM UTC

Please help me. I can't find any button to cancel online logged into my account via the link provided. The "chat" function is not working. And I've been on hold waiting to speak with a customer service rep via phone for 36 minutes. This is unacceptable!

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jan 7, 2019 10:14 PM UTC

Which paid service are you trying to cancel?

  • Adobe Stock
  • Creative Cloud
  • Acrobat / PDF services
  • Something else?
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Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Oct 24, 2018 10:13 PM UTC

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

Translate
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