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mikkop33387227
mikkop33387227
Participant
April 10, 2017
Answered

Unable to change country for account

  • April 10, 2017
  • 1 reply
  • 980 views

I have spent today about four hours trying to get Adobe to change my country from South America to Europe, but no result from Adobe telephone help desk, no result from Adobe chat desk. Just wasting time. I want to order an upgrade from Lightroom 5 to Lightroom 6 and obviously it is possible only by entering creative cloud. When I want to do that, place my order, and want to pay for my upgrade my contract only comes up in Spanish and I can only give a billing address in South America, which I do not have. Also, I am not able to create a new Europe based account, because I am actively using my South-America based account. I am surprised that after hours of trying in all possible ways there has been no light in the end of the tunnel. Can anybody advise how to proceed?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Mikko,

    Please refer Countries and Languages FAQ: How do I change the country associated with my Adobe ID?

    Let me know if this helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    April 10, 2017

    Hi Mikko,

    Please refer Countries and Languages FAQ: How do I change the country associated with my Adobe ID?

    Let me know if this helps!

    Regards,

    Sheena

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