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Filip_
Participating Frequently
Aug 13, 2018 11:52 AM UTC
Answered

Unable to change font on a purchased Essential Graphic Motion Template

Hi Adobe Team,

I have recently purchased a motion text template: Slide in Highlighted Captions

It has many options to change colour or size, but no options to change font. Perhaps I'm not looking at the right options.

Please advise as I'm working on a video that requires one specific font.

Many thanks!

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Aug 16, 2018 7:11 PM UTC

Hi Filip,

I apologize as there is no way to return an asset which has been licensed once.

Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.

But you can certainly Contact Customer Care for more details.

Regards,

Sheena

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8 replies

sajutp
Participant
Nov 22, 2020 5:41 AM UTC

HI, if anyone is getting stuck on this problem, you can edit the essential graphics template. you can find the details here https://www.youtube.com/watch?v=B2pj7E05GHg

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    Rameez_Khan
    Rameez_Khan
    Legend
    Aug 13, 2018 7:24 PM UTC

    Hi Filip Laureys,

    The property to change font isn't available in this Motion Graphic Template. It's designed as such.

    Thanks,

    Rameez

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    Filip_Author
    Participating Frequently
    Aug 13, 2018 11:39 PM UTC

    Thanks for the quick reply and follow up Rameez.

    First, in that case can the asset be returned?

    Also, is there a way to tell when purchasing assets if they lack the ability to change fonts? (in the description or details)?

    Many thanks!

    Translate
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 16, 2018 7:11 PM UTC

    Hi Filip,

    I apologize as there is no way to return an asset which has been licensed once.

    Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.

    But you can certainly Contact Customer Care for more details.

    Regards,

    Sheena

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Aug 13, 2018 6:24 PM UTC

    Looping in RameezKhan​ for expert help.

    Translate
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