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Filip_
Participating Frequently
August 13, 2018
Answered

Unable to change font on a purchased Essential Graphic Motion Template

  • August 13, 2018
  • 3 replies
  • 2263 views

Hi Adobe Team,

I have recently purchased a motion text template: Slide in Highlighted Captions

It has many options to change colour or size, but no options to change font. Perhaps I'm not looking at the right options.

Please advise as I'm working on a video that requires one specific font.

Many thanks!

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Filip,

I apologize as there is no way to return an asset which has been licensed once.

Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.

But you can certainly Contact Customer Care for more details.

Regards,

Sheena

3 replies

S
sajutp
Participant
November 22, 2020

HI, if anyone is getting stuck on this problem, you can edit the essential graphics template. you can find the details here https://www.youtube.com/watch?v=B2pj7E05GHg

    Rameez_Khan
    Rameez_Khan
    Legend
    August 13, 2018

    Hi Filip Laureys,

    The property to change font isn't available in this Motion Graphic Template. It's designed as such.

    Thanks,

    Rameez

    F
    Filip_Author
    Participating Frequently
    August 13, 2018

    Thanks for the quick reply and follow up Rameez.

    First, in that case can the asset be returned?

    Also, is there a way to tell when purchasing assets if they lack the ability to change fonts? (in the description or details)?

    Many thanks!

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 16, 2018

    Hi Filip,

    I apologize as there is no way to return an asset which has been licensed once.

    Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.

    But you can certainly Contact Customer Care for more details.

    Regards,

    Sheena

    Sheena Kaul
    Sheena Kaul
    Legend
    August 13, 2018

    Looping in RameezKhan​ for expert help.

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