Unable to download Adobe stock document for InDesign

Question

I would like to use a stock file template from Adobe.

First attempt:

In ID, asked to create new file, clicked on Print, selected document I want, selected preview, selected download....and nothing.

Restarted, tried again, still nothing.

Second attempt:

Logged into my Adobe account, found file, synced with account and clicked on the button to open in ID.

this opens a dialog box

back in ID I see this in the CC Libraries window:

I look this up and find this page:

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Workarounds:

1 - relaunch CCLibrary process
no change

2- Firewall

I don't see "Not Implemented" or "This page is not available" I see this: Upgrade Required

What does this mean?

3- host file setup

All good, as described

4-proxy on Windows 10

My Proxy server is not set up, it's off

Do I need to turn it on and select "Don't use" or do I leave it OFF?

THOUGHTS?

Side note: trying to download this file:

Sheena Kaul · Accepted Answer

This is the same message I get. Do I have to purchase Adobe Stock?

Hi Brenda,

As informed by Twarita, since you haven't subscribed to any Adobe Stock plans as of now, you can download only the free templates that are available.

Rest for other standard assets, you will require a Stock subscription plan.

Let me know if I've misunderstood you.

Regards,

Sheena

David__B · Answer

Hi Chris and Barb,I did some testing with the Sunday Lookbook Layout and unfortunately didn't encounter any issues. Initially I licensed and downloaded the template through the New Document workflow within InDesign.after that I did some testing from the stock website, that also seemed to work okay for me. I downloaded a different template, Whimsical Cookbook LayoutSome of the troubleshooting I would suggest (you might have tried some of these already)Test the browser based workflow from a couple different browsers - Firefox, Chrome, EdgeSee if the Libraries panel doesn't load in a few different products - Photoshop CC2017, Illustrator CC2017, InDesign CC2017Restart the computer and then keep any apps that aren't required closedTemporarily turn off any anti-virus software which might be runningChange internet connections, if the computer is portable, take it to another location with different internet connectivityTry downloading other free ID templates to see if they all fail, both the online and in product workflowsIf it is HOST file related, this article has more details about that https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.htmlPlease let us know if you continue to face difficulties.Best,- Dave

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