Unable to Download Adobe Stock images to my computer

Question

Hello, this option no longer works. I've been able to download to my computer for years til recently. Now it just saves to "my library" which i cannot figure out how to download to my computer. Is there something i'm missing? Please help if you can. Thank you
Virgil

wgbct65843587 · Accepted Answer

Hello, Thank you for your tips. My issue is coming from our end.

WendellaBee · Answer

Hi @wgbct65843587,

I'm sorry you are having trouble with downloading. Is it only a single file or does this happen with all files?
Please try the following:

Clear your browser history and restart your browser.
If you have any browser extensions or plug-ins, disable them. It may be one or more extension causing the issue. You may have to use trial and error to find the culprit. Anti-virus is often a cause.
Is the issue occurring when you download to a particular library or all libraries? If your library has too many assets or has a corrupted file downloads to the library may be blocked.

Please let us know what you discover, your reply can help others.

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