Unable to download image

Forum|Forum|8 years ago
September 6, 2017
6 replies
688 views

I've licensed an image but it won't allow me to download it.

I've since used another image and don't need it anymore.

How do I get the image re-credited to my account as I was unable to use it?

This topic has been closed for replies.

Correct answer WendellaBee

Hi R.T.,

There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.

Please let us know if you have questions or encounter any other issues.

EBQ

WendellaBeeCorrect answer

Inspiring

Hi R.T.,

There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.

Please let us know if you have questions or encounter any other issues.

EBQ

twaritar3263062

Participating Frequently

Hi Robbie,

Could you please help me with the image number which you are unable to download so that I can further help you with the issue?

Regards,

Twarita

R

robbiet77702471Author

Participant

Hi Twarita,

Thanks its #47515118

twaritar3263062

Participating Frequently

Hi Robbie,

I have tried downloading it on my end and it has been downloaded successfully. Could you please try to download it using a different browser.Please see the screenshots below:

Go to license history

Click on the Image ID and save it to your computer.