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R
robbiet77702471
Participant
September 6, 2017
Answered

Unable to download image

  • September 6, 2017
  • 2 replies
  • 679 views

I've licensed an image but it won't allow me to download it.

I've since used another image and don't need it anymore.

How do I get the image re-credited to my account as I was unable to use it?

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi R.T.,

    There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.

    Please let us know if you have questions or encounter any other issues.

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    September 13, 2017

    Hi R.T.,

    There was a bug on the Adobe Stock website where users who had used the "Open In" feature were not able to download or save an licensed file to a library. The issue has been fixed as of yesterday. The fix exposed another bug where "Open In" feature stopped working for some users and a fix for _that_ issue is planned for next week.

    Please let us know if you have questions or encounter any other issues.

    EBQ

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 6, 2017

    Hi Robbie,

    Could you please help me with the image number which you are unable to download so that I can further help you with the issue?

    Regards,

    Twarita

    R
    robbiet77702471Author
    Participant
    September 7, 2017

    Hi Twarita,

    Thanks its #47515118

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 7, 2017

    Hi Robbie,

    I have tried downloading it on my end and it has been downloaded successfully. Could you please try to download it using a different  browser.Please see the screenshots below:

    Go to license history

    Click on the Image ID and save it to your computer.

      

       If you still face troubles, please share some screenshots so that we can help further.

       Regards,

       Twarita

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