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Unable to download/license images

Forum|Forum|4 years ago
May 6, 2022
2 replies
366 views

I have just purchased 5 credits and only able to download one image. When I tried to download the second one, this Error message pop up. Already tried different browsers and computer; sign out and sign back in; Add to Library.... Can anyone help? Urgently need 4 images to complete the work tonight.

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Correct answer WendellaBee

The team is looking into your issue and this should be resolved sometime on Monday. I have granted you an extra credit while you wait for the fix.

Inspiring

Please try again, the issue has been resolved for you. Thank you for your patience.

Inspiring

@CCLA Looking into this for you.

WendellaBeeCorrect answer

Inspiring

The team is looking into your issue and this should be resolved sometime on Monday. I have granted you an extra credit while you wait for the fix.