Unable to download photos from adobe stock

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An error message come up whenever I download a photo from adobe stock

faild to license one or more images

what is the issue

Problem or error

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L

Liza5C0CCorrect answer

Participating Frequently

You need to see the asset when searching the website/app from your locale, which is Qatar. Users from this country have restricted access to Adobe Stock.

L

Liza5C0C

Participating Frequently

Hi @mohammad297798716wcq, the screenshot you shared doesn't appear to be from Adobe Stock. Is that Adobe Express or any other Adobe products?

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M

mohammad297798716wcqAuthor

Participant

yes dear it is adobe express, but as you know i can open adobe stock photos and that is from where i took the snap photo

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Abambo

Community Expert

The problem may be that you changed your region. You can only licence which is open for licence with the region that is attached to your account. What country are you in? Some countries have access to only a restricted number of assets. The reason for this is unknown to me, but I suspect that local laws require additional vetting for the assets.

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ABAMBO | Hard- and Software Engineer | Photographer

L

Liza5C0C

Participating Frequently

Hello @mohammad297798716wcq,

Could you please provide more details regarding the issue? Are you attempting to license using your personal profile or a company profile? Also, I'm not seeing any Adobe Stock product assosiated with the account you are currently using on the forums.

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