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Kristian2178830647fn
Participant
November 16, 2021
Question

Unable to license or download any images

  • November 16, 2021
  • 1 reply
  • 155 views

I have 9 credits yet everytime I click 'License' a spinning icon appears for a second then nothing happens. I've tried clearing my cache and cookies, tried in a different browser, even tried on a different laptop and the issue persists. My account is paid up to date, this is the first time I've had this issue after months of using. I can pay for the 'extended license' to download assets but am unable to use the credits for standard or enhanced licenses.

 

Any ideas?

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 16, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 16, 2021

@Kristian2178830647fn When you contact customer care tell the agent that this is the second time contacting them and that your the issue you previously reported was not resolved.

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