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jwindeknecht
jwindeknecht
Participant
January 25, 2018
Answered

Unable to License Stock Video Error (Payment method is up-to-date)

  • January 25, 2018
  • 1 reply
  • 458 views

I'm attempting to purchase a stock video however upon licensing, I get the following error:

Error

We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.

I've verified my purchasing methods and everything is in order. I've tried another card as well with no success.

I tried doing the live chat, but after not hearing from anyone in over an hour, am posting here.

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Joe,

I see you have an account under the same Adobe ID as with forums. I checked the billing details and found various failed attempts for purchase, the reason behind the failed transactions is that the credit card you are trying to use has been expired. We request you to use a valid credit card to make the payment.

For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Hope this helps!

Feel free to update the thread for any further questions.

Regards

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
January 25, 2018

Hi Joe,

I see you have an account under the same Adobe ID as with forums. I checked the billing details and found various failed attempts for purchase, the reason behind the failed transactions is that the credit card you are trying to use has been expired. We request you to use a valid credit card to make the payment.

For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Hope this helps!

Feel free to update the thread for any further questions.

Regards

Twarita

marek.ivan
marek.ivan
Participant
December 4, 2019

I have the same problem. I tried multiple cards. They expire in 2020 or 2021. None of them work. Always the same error message. The card associated with my account is charged monthly for my CC subscription. 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 4, 2019

Hi M.,

Please contact your bank for more information.

EBQ

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